Qustions and Shop Policies
Frequently asked Qustions
payments are acceptable through Paypal.
You could also pay with your credit card.
I offer interest-free monthly,2-4 payments. Please contact me for more details.
***DELIVERY & SHIPPING***
Each iemt is custom made to order. Please allow 1-3 weeks to create it for you.
You will receive it in an elegant gift box.
Shipping is Worldwide Free, Insured ,door to door Shipping.
International Shipping is Available. Please contact us for details.
No Delivery to Alaska or Hawaii
No P.O. Box Delivery
No APO/FPO Delivery
Shipping to GERMANY is via DHL only.
Items Will be Shipped by Israel EMS (express mail) with a delivery confirmation, and all items are insured. It usually takes up to 5 business days to arrive,
from the moment of shipping.
please note that occasionally delivery may take an extra few days.
Tracking Number will be provided so you can ensure your package arrives to you safely.
Responsibility for customs and taxes are on the buyer, please check these duties in your country before you purchase.
Vat of 17% will be added to orders of customers from Israel.
Please note that Israeli post office company regulations does not require to attach the invoice on the envelop, or to declare the value of the shipped item.
***REFUNDS and EXCHANGES***
you have 30 day from moment of receiving the item,to return it.Please contact me .
You will receive full refund less shipping and handling fees which are about 8% of the total price you've paid. If you exchange an item, all shipping and handling costs of the replacement item will be waived.
Special Orders & Custom made Jewelry that was made especially for you
by your order with your approval are not returnable.
If you have any questions about return policy for an item you are interested in, please don't hesitate to ask.
I offer a -2 year warranty policy.
All of my jewelry is guaranteed to be as described,They are more beautiful
in reality than in pictures.Each one goes thru my hands and eyes:)
All sizes and measurement are detailed and described .
You will receive the accurate model you loved in the image.
There might be a slight difference in natural gemstone color,which is natural.
The item may be returned for repair or replacement at no cost to you,accept for shipping it to me. The warranty is voided if there have been any damages or if there have been any third party modifications such as sizing, repairs, polishing, etc. If you have any questions regarding the warranty, please feel free to ask.
feel free to call or send me an email regarding any question you might have.
There WAS a famous singer that used to sing "ALL WE NEED IS LOVE"
I sing it from time to time ,and it is as simple as that.
I design with joy and wish you enjoy the jewelry ,that will bring love into your life.
We live only once ,make the best and enjoy them:)
Please let me know when you receive ,that you are satisfied and happy with
your new jewelry.It is important to me.
Thank you for your purchase
Sigal Shohat Shalit